In compliance with government's regulation & national lockdown regulations, placing the safety of our operation’s, staff, and most importantly our customers as well the general public first. We are currently able to delivery under correct protocols

We will remain open for transacting & accepting orders over this period, and are able to delivery under correct protocols.

We ensure cleanliness & correct sanitisation measure to ensure your safety

We will be on hand working remotely to ensure their safety and will be contactable via our Contact Us page & social channels:

info@melodyclothingsa.co.za

 https://www.melodyclothingsa.co.za.

https://www.facebook.com/MelodyclothingSA/

https://www.instagram.com/melodyclothingsa/

 

We will respond to all queries and concerns as soon as possible.

WHAT YOU NEED TO KNOW

When will I receive my order?

With 1-5 business days depending on how out lying your area is

When will you collect my return?

As soon as we have established it meets our policy and have come t an agreement within policy terms

I am still waiting on my refund.

Refunds take 10-14 business days once item has been received and or refund order has been approved. This is dependant on your bank & done handled between Payfast & your bank. We usually process refunds either Thursday late evening or Friday mornings

Can I collect my order at you’re storage facility / offices?

Unfortunately, not.

Can I drop off my return at your storage facility / offices?

Unfortunately, not.

How do I contact customer service?

To comply with the nationwide lockdown, all our staff are working remotely. info@melodyclothingsa.co.za

 https://www.melodyclothingsa.co.za.

https://www.facebook.com/MelodyclothingSA/

https://www.instagram.com/melodyclothingsa/

WhatsApp +2766 035 9513

I want to cancel my order.

If your order has been shipped from our storage facility & been fully processed, we will not be able to cancel it. If your order has not yet been shipped from our store facility or yet been fully processed, we will be able to cancel your order and begin processing your refund

What if I place and order during the lockdown period?

We will still be taking orders over this period, and are allowed to operate as per normal.